Serious injury & disability

Preparing to return home

If you have a disability following an accident, ACC can help you when you return home from hospital or rehabilitation.


Discharge planning

Your ACC Support Coordinator will visit you before you’re discharged from the hospital or wherever you’ve been doing your rehabilitation.

They’ll work with you, your whānau/family and your rehabilitation team to make sure that your shift home goes smoothly, and that everything you need is ready. Before you are discharged, your Support Coordinator will make sure that: 

  • transport has been arranged to get you home
  • your doctor or GP knows about the medications you’ve been getting
  • you have all the equipment and help you need
  • any therapy you need continues at home
  • there are suitable people available to help with your personal needs like showering and dressing, changing catheters and getting out in the community 
  • if needed, changes are underway at your home to accommodate you and any equipment you need.

Once you’re at home, we may be able to help with the following (depending on your circumstances):

Financial assistance

ACC will help arrange financial assistance for you and your dependants, if you are eligible for it. This may include arranging financial help available from other government agencies such as Work and Income.

If you were working at the time of your injury, ACC may be able to compensate you for lost income. Lump sum compensation may also be available. 

Find out more about financial assistance.

Equipment and ongoing medical expenses

We can contribute to the cost of equipment you might need as a result of your injury, and to ongoing medical expenses. For example, we may be able to help with the costs of:

  • surgery if you need it
  • medical procedures like X-rays
  • visits to treatment providers like a physiotherapist or speech therapist
  • medication and everyday disposable items like catheters.

Find out more about equipment and ongoing medical expenses.

Personal care

We can help you find people you trust to help with your personal needs, like showering and dressing, changing catheters and accessing the community.

Home help is available if you need assistance with housework such as the laundry and cooking. Childcare support may also be arranged.

Find out more about getting help with personal care.

Housing needs

ACC can help with adjustments at home as a result of your injury. For example, your house may need rearranging or modifying to accommodate you and any equipment you need.

Find out more about housing.

Getting back to work

We can help you return to the job you were doing before your injury, or if that’s not possible we may be able to help you find work more suited to your situation.

We may also be able to help you find work if you weren’t working at the time of your injury.

Find out more about getting back to work.

Transport options

If your injury means you can’t use transport options you were using before your injury, ACC may be able to help with costs of alternative transport options.  

Find out more about transport options available.