Serious injury & disability

Contact us

ACC has a specialist team called the National Serious Injury Service that works with people with disabilities as a result of an injuries. You can contact us in a number of ways.

By phone

Phone the Claims helpline on 0800 101 996 between 7:00am to 7:00pm Monday to Friday, and ask for your Support or Service Coordinator, or their Team Manager.

Keep your ACC claim number handy when you call us. This will help speed up the process. Your claim number is on the top of every letter you get from ACC.

If you need language support, we have translation services available in 39 languages.

By email

For enquiries about serious injuries email ACC's National Serious Injury Service at:

By post or fax


Write to:
ACC National Serious Injury Service
PO Box 242
Wellington 6140


The nationwide free fax number is 0800 844 850. Please direct your fax for the attention of ACC National Serious Injury Service.

Concerns and complaints

Guidance for resolving concerns and complaints is available at: What if I disagree with ACC's decision?

Contact the Serious Injury Advisory Group

If you would like to know more about the Serious Injury Advisory Group, or have a question you’d like to ask them, send an email to the Voice of the Customer.

ACC monitors this email address on behalf of the Serious Injury Advisory Group, and forwards every email to the Chairperson for a response.

Find out more about the aims and functions of the Serious Injury Advisory Group.

Requesting official information

ACC complies with the Official Information Act 1982, which means you can request official information from us. To know more, go to the documents on the Requesting official information page (external link).